The following are definitions of all of the criteria used in the Results Table.
The hours that consultations are available
Is the surgery open on any day after 6.30pm?
Is the surgery open on any day before 8.30am?
Is the surgery open anytime on Saturday or Sunday?
Can patients book their own appointments online?
How soon can an appointment be booked e.g. today, tomorrow, not for 1 week. This information is provided as ‘number of days’.
NOTE: To calculate this information, the practice was visited on at least 2 occasions, with at least 10 days between visits. On each visit, 5 patients were asked ‘How soon was the earliest they could book appointments, in number of days?’ This was then averaged for that visit. The shortest time from both visits has been used. The aim is to visit every practice at least 3 times. In these cases, the average of the 2 shortest time will be used.
These visits are carried out as part of local Healthwatches’ right to Enter and View. See Healthwatch Sandwell’s website for more details.
Can an appointment be booked in advance at a time to suit the patient, and not just have to take the next available appointment.
Sit & Wait
Can patients just turn up without an appointment and wait to be seen?
Are text reminders for appointments booked available?
Are consultations available by telephone?
Are consultations available by Skype?
Can the patient choose to see a male Dr?
Can the patient choose to see a female Dr?
Ltd Appt Length
Is the length of appointment fixed e.g. maximum of 10 minutes?
1 Issue Per Appt
Can more than 1 issue be discussed at an appointment?
Book Multiple Appts
Can multiple appointments be booked if there is a limit on time or number of issues per appointment? If appointment length is not fixed and more than 1 issue can be discussed, this is also recorded as being able to book multiple appointments.
ARRIVAL & WAITING
Is there some parking available? This can include on road parking.
Is there disabled parking available?
Average Waiting Time
How late are people going into their appointments?
NOTE: Seeing Booking Timescales (above) for how this is calculated.
Are interpretation services available and which languages?
Picture of Surgery
A picture of the surgery.
Is there wheelchair access, as defined by the practice.
Are blood samples taken on the premises, or close and convenient enough to be done as part of the visit.
Information about specialist services provided by the practice.
Is there a repeat prescription agreement with a pharmacist?
Can prescriptions be views online, and repeat prescriptions ordered?
Is there an onsite pharmacy?
Online Test Results
Can test results be viewed online?
Online Patient Records
Can patients view their records online?